Payment & Refund Policy
Automatic cruise bookings are paid in full through the payment provider's PromptPay. We never ask for transfers to personal accounts or payment slips.
Paying
Pay once using the PromptPay QR generated for that booking only. Do not pay twice. Every confirmation is verified with the provider first.
Refunds
Refunds go back through the payment provider to the original method. Each refund records who approved it, why, and the provider reference. Arrival time depends on banks and the provider.
Full refunds
When the operator cancels the sailing, when late payment cannot be seated, or when you paid twice by mistake.
Last updated: 12 October 2026